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Spvxg handles fabric-basket return requests through one written review so the ordered body, every support and carry component, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Fabric folding-basket returns are assessed as complete sets. Every listed basket body, handle, cover, cord, lock, support panel, hinged base, snap, dowel, retaining loop, and care card must remain together in the supplied quantity. For handled fabric-basket orders, support review may refer to open and folded dimensions, body geometry, outer fabric, lining, wall and base support, handle count, attachment stitches, drawstring cover, cord lock, hinge, snaps, dowels, supplied pieces, unused clean condition, and the delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused, empty, clean, dry, and odor-free, with no stored contents, dust, hair, stains, liquid, detergent, washing residue, abrasion, stretched handles, pulled stitching, crushed wall stays, compressed foam, warped boards, torn lining, forced cord lock, bent snaps, cracked dowels, deep creases outside intended folds, or modification. A customer may unpack, count, visually inspect, and assemble the empty product once on a protected clean dry surface without loading it.
Repack an approved fabric-basket return empty, clean, and completely dry. Remove boards and dowels where designed to detach, release drawstring tension and snaps through their intended motion, fold the body only along configured creases, and protect cord locks, handle attachments, hinges, fasteners, wall stays, and raw felt edges with clean fibre padding. Keep every support and carry component flat and together in one sturdy outer carton without heavy objects, sharp folds, direct adhesive, or pressure that could warp a board, crush foam, crack wood, or pull stitching. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect returned storage components and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@spvxg.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 7750 SW 117th Ave, Unit 205, Miami, FL 33183, United States.
In the first email, identify the SKU and exact basket format. State whether the request concerns open or folded size, cylindrical, low-rectangular or hexagonal shape, fabric, lining, wall stay, foam panel, sewn or hinged base, handle count, attachment stitching, cover, cord, lock, snap, dowel, visible delivery damage, or a missing component. Clear photographs of the complete empty basket and parcel may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available fabric-basket format after the original complete unused set is approved for return. Footprint, height, body material, support method, handle count, closure, folding steps, supplied pieces, care, price, and product net weight can differ and should be reviewed before a replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@spvxg.shop or +1 (989) 942-8092. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).